Maybe your staff don’t come out and say “It’s not my job”. But after settling into their role, some will be reluctant to ever move too far out of their comfort zone.
Perhaps they’re naturally insecure and defensive. Maybe the scope of their job has expanded beyond what they feel capable of dealing with. Whatever the reason, skills gaps will develop.
You expect your staff to work hand in glove… Continue reading →
Since my kids started school ten years ago, I’ve had to endure the tortuous process of buying the school uniform from the local shop.
They were the only place you could buy the uniform from. And their prices reflected this. What a great business if you owned it!
No need to worry about customer service – and they didn’t. No need to worry if you run short of stock, after… Continue reading →
Sarah joined me as a year 2 Geography undergraduate. She readily took on responsibility to manage & deliver the elements of the client’s project and developed a good rapport with the staff.